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Frequently Asked Questions
Find answers to common questions
General
Which countries are available?
How can I pay?
How long does a transfer take?
What if the beneficiary doesn't receive the money?
Is KemetMoney secure?
Do you support XOF zone?
How do I contact support?
Transfers and Timing
What are the fees?
What are the limits?
Why is identity verification required?
Can I cancel a transfer?
How do I track my transfer?
What documents are accepted for KYC?
Can I send money to myself?
Pricing and Refunds
Which Mobile Money operators are supported?
Support
What is the exchange rate used?
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